Privacy Policy

Last updated: 1 January 2024

1. Who We Are

Royal Inkwell Casino & Hotel operates the website relaxationexp.com. We are based at 183 Thorn Street, Ipswich QLD 4305, Australia.

For any privacy questions, contact us at support@relaxationexp.com.

2. What Data We Collect

We may collect the following types of data:

  • Contact details: Name, email address, and phone number when you fill in our forms.
  • Usage data: Pages you visit, time spent on site, browser type, and device info.
  • Cookies: Small files stored on your device. See Section 5 below.
  • Booking data: Room preferences, dates, and payment info (processed by secure third-party providers).

We only collect data you give us or that is gathered through normal website use.

3. How We Use Your Data

We use your data to:

  • Respond to your enquiries and booking requests.
  • Send you updates if you have given consent.
  • Improve our website and services.
  • Meet legal and regulatory requirements.
  • Detect and prevent fraud or misuse.

We do not sell your personal data to third parties. Ever.

4. Legal Basis for Processing

We process your data based on:

  • Consent: When you opt in to receive emails or submit a form.
  • Contract: When we need your data to fulfil a booking or service.
  • Legitimate interest: To improve our services and keep our site secure.
  • Legal obligation: When the law requires us to keep or share data.

5. Cookies

Our site uses cookies. These are small text files placed on your device.

Types of cookies we use:

  • Essential cookies: Needed for the site to work. You cannot opt out of these.
  • Analytics cookies: Help us see how visitors use the site. Data is anonymous.
  • Preference cookies: Remember your choices like cookie consent.

You can manage cookies through your browser settings. You can also use our cookie consent banner to accept or decline non-essential cookies.

6. Analytics

We may use analytics tools to understand site traffic. These tools collect anonymous data about page views, time on site, and how you found us.

Analytics data is used only to improve our website. It is not linked to your personal identity.

7. Data Retention

We keep your data only as long as needed:

  • Contact form data: Up to 24 months after your last contact.
  • Booking records: Up to 7 years (for legal and tax reasons).
  • Analytics data: Up to 26 months.
  • Cookie consent records: Up to 12 months.

After these periods, data is securely deleted.

8. Your Rights

You have the right to:

  • Access: Ask what data we hold about you.
  • Correction: Ask us to fix wrong data.
  • Deletion: Ask us to delete your data.
  • Restriction: Ask us to limit how we use your data.
  • Portability: Get a copy of your data in a standard format.
  • Objection: Object to how we process your data.
  • Withdraw consent: Take back consent at any time.

To use any of these rights, email support@relaxationexp.com. We will respond within 30 days.

For more on your GDPR rights, see our GDPR page.

9. Data Security

We use industry-standard measures to protect your data. This includes encryption, secure servers, and access controls.

No system is 100% secure. If a data breach occurs, we will notify affected users and the relevant authorities as required by law.

10. Third-Party Services

We use third-party services for:

  • Payment processing (secure, PCI-compliant providers).
  • Email notifications (OneSignal).
  • Website hosting and analytics.

These providers have their own privacy policies. We only share data needed for them to do their job.

11. Children's Privacy

Our services are for people aged 18 and over. We do not knowingly collect data from anyone under 18. If you believe we have, please contact us right away.

12. Changes to This Policy

We may update this policy from time to time. Changes will be posted on this page with a new date. We encourage you to check back now and then.

13. Contact Us

If you have questions about this policy: